We understand this can happen and we will try to reasonably accommodate on these occasions. The best thing you can do is call and discuss your ETA with us directly so that we have time to determine what options may be available. If you're unable to make it within the first 15 minutes, we cannot guarantee that we can begin your service.

We always want to be as accommodating as possible, so please reach out to us. There is a policy in place that comes through on all of our outgoing notifications. It states: "For appointments cancelled or rescheduled within 24 hours or no-show appointments, we charge 50% of the service total." This policy is in place to protect our service providers from an adverse impact to their income as it is difficult to fill an appointment spot with less than 24 hour notice. We strive to be reasonable and fair in the implementation of this policy. Your questions, concerns, and feedback are always welcome

We always welcome feedback as an opportunity to learn and grow. WIthin 5 days of your service, if you are not happy with the result, please call the salon at 479-332-5317. Our front desk team will discuss your concerns and turn them over to our management team. Within 24 hours a member of the management team will contact you directly to determine next steps. It will always be our goal to ensure that we have done everything we reasonably can to achieve your desired results as quickly as possible.

We love kids - and because of that we want them to be safe! It's important to remember that chemicals, sharp implements, and hot tools are in regular use on our active clinic floors. For this reason we encourage you to find alternate care for your child while you get some much deserved down time! We understand that sometimes this isn't an option, so please note that children cannot be left unattended in the salon. If they do tag along, they must be seated with their parent/guardian for the duration of the service.

We accept cash, credit/debit card transactions and Apple pay. We do not accept checks.

All sales are final. However, we do guarantee our products, so if you have purchased a product from us within the last month and you are dissatisfied with the results, you can bring it back and exchange it for a product of equal or lesser value.

Our front entrance is on the west side of the building facing College avenue. The closest available parking is on the north side of the building near the intersection of College and Rebecca Ave. There is overflow parking on the south side of the building.

We encourage you to protect your much-deserved downtime, however we understand that sometimes life can’t wait. If your provider is able to perform your scheduled service while you are on your device, they are happy to accommodate. We do ask that each client honors our Quiet Tech Policy as others have also come to receive a relaxing experience that can be hindered by calls on speakerphone, video calls, streaming content, or games. Due to this we respectfully ask that your device is kept at a low volume or alternatively, if you require a pair of headphones, let your provider or the front desk team know. We keep a sanitized universal set on hand for your convenience. We appreciate your understanding!